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Home    FAQs

* How can I trust the quality of the tours that I buy from Viet Linh Travel ?

Viet Linh Travel is a local travel company which is lead by young, professional and enthusiastic tour operators. We just want to give you the best services in Vietnam, so that you can enjoy the best your traveling time here. 

Our organization has selected a team of experienced tour operators, tour leaders, tour guides, drivers … who are all qualified, responsible, smiley and have more than 5 years working in the travel business to keep our service as best as we can.  

You can ask any tourists that they have joined with Viet Linh Travel. Or simply, travel with us, we ensure that you never forget us. 


* How do I book and pay for a tour ? 



Once you have found a tour that you would like to book, please click on “Booking” and fill in your booking details ( the departure date that you would like to go, the package, the number of people, your full name, nationality, email address and any special requests ). Once we confirm the availability, we will send you an email to confirm and our payment policy information. With this, you can choose your preferred payment method and pay us.     


+ With tour bookings, you DO NOT need to pay total in advance, we just need 30% for Deposit, to ensure that you use our services.  


+ With flight or train ticket bookings, we require 100% total payment in advance.   


If you would like to pay by others methods, please inquire with us directly. 


* Do you offer longer or more customized tours 



You can ask for longer tours or customize your favorite travels with any our tours. Tours on our site http://www.vietlinhtravel.com  are popular tours which can be changed or customized for your needs. If you have questions about a particular tour or would like a longer or more customized tour, please contact us at sales@vietlinhtravel.com , and our travel experts will help you find your best travel itinerary. 




* What if I have special needs for the tour ? 

If you have special requirements - for example, if you have a large group or young children, or you have infants or the olds in your group, or if you are handicapped or have physical limitations, if you have special transportation needs, or if you are vegetarian or have other food allergies - please let us know, and we can work with both you and the service provider ( restaurants, hotels, transportation ...) to ensure that we can meet your needs. 



* How can I book a hotel / resort room ? 

Simply select the hotel in which you would like to stay ( or email or call us with your requests and we will make recommendations ). Once you have selected a hotel, proceed with “Booking” and please fill out all customers and payment information, as well as any special requests. We will confirm the availability of the hotel, and send you payment details as with your booking. 



* When do I need to pay for hotel / resort booking ? 

 All hotel / resort reservations must be paid in advance and immediately after booking the hotel / resort. We cannot hold hotel / resort bookings without payment.  

You can pay us 50% Deposit in advance and will pay the rest 07 days before check-in date. 



* Can I make a reservation for someone else ? 

Yes, you can make a reservation for someone else. Simply fill in the name of the guest for the booking and your contact details. You can also pay by cash, Pay Pal or bank transfer for someone else. However, you cannot make a payment for someone else by using credit card. The name on the credit card must match the name of the guest.  



* How do I know my reservation is confirmed ? 

After you make an online booking, we will follow up with you to confirm availability and confirm the booking. Your reservation is not confirmed until you receive this follow-up email or fax. 



* Can I make payment for someone else using a credit card ? 

No, you cannot make a payment for someone else using credit card. The name on the credit card must match the name of the guest. 

However, you can pay for someone else using bank transfer or through Pay Pal. 




* What currency your prices are in ? 

All of the prices on our website are in US Dollar. 



* I just received my flight ticket and there is a problem with it. What should I do ? 

Please contact the customer service team immediately. If your flight is less than 48 hours from the time that you receive the ticket, please contact a customer service representative directly by phone at +84.905067575 outside of Vietnam. If the flight is more than 48 hours from the time that you receive the ticket, please contact us by phone or email at sales@vietlinhtravel.com



* What happens if I make an airline booking and then do not confirm or pay ? 

When you make an airline booking, we can hold the booking for a limited period of time, which depends on the availability of the flight and the airline. If we have not received confirmation from you after two emails or faxes, we will automatically cancel the booking. 

If you confirm the booking but arrange to issue and pay the ticket later, we will inform you of the deadline for payment. If you do not make payment before this deadline, the booking will be automatically cancelled.


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Viet Linh Travel Co.,Ltd 

Add: 36 Pham Ngu Lao St - Hue City - Vietnam 

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